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Advanced RCG Course NSW

Advanced RCG Classroom Course (ARCG)

(Also available as a  Virtual Classroom course)

The Advanced Responsible Conduct of Gambling, also known as RCG is a 1 day course delivered by BarMax in a Virtual (online) or classroom (face to face) format on behalf Liquor & Gaming NSW (L&GNSW).

This course is for all new hoteliers, secretary managers and gaming-related staff in order to satisfy the requirements of the Liquor & Gaming Regulations of NSW.

By the end of this course, you will have the knowledge and skills required to:
• identify, approach, and assist patrons who are showing signs of problematic gambling behaviour.
• refer patrons who are experiencing problems with gambling to appropriate support services (including self-exclusion).
• understand and effectively apply key conflict resolution strategies when dealing with patrons who are showing anger or aggression.
• advise and support venue staff in non-specialist roles to identify and report warning signs of problematic gambling behaviour.
• lead and support a culture of responsible gambling and proactive gambling harm minimisation in your venue


Must have a current NSW RCG endorsement on a Photo Competency Card.

To ensure learners have the best possible chance at completing and understanding the required knowledge and skills the RCG course has a combination of plain English, photos, videos and questions.

You are required to provide a Valid Photo ID comprising either;

  • a current NSW motor vehicle driver or rider’s licence or permit, or a licence or permit issued by another state or territory or under the law of another country;
  • a current NSW Photo Card;
  • a current proof of age card issued by a public authority of the Commonwealth or of another
    state or territory; or
  • a valid and current Australian or foreign passport.

Need assistance? (Language, Literacy and Numeracy Skills)

If you believe you may require assistance to complete the RCG course due to your Language, Literacy and Numeracy skills please contact our offices on (02) 9211 4110 or email to discuss your training needs.


Students will receive communication from L&GNSW containing an ARCG Completion Certificate and outlining the steps to add ARCG to your Competency Card.

If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.

To add the ARCG endorsement to your physical Competency card, visit competency card self-service portal and pay the associated fee to manage your competency card online.

ARCG Expression of Interest Form
Complete the form below and a staff member will contact you shortly.