RCG Course NSW

RCG Classroom Course

(Also available as an Online Virtual Classroom)

The Responsible Conduct of Gambling is a fully accredited, Nationally Recognised Training unit of competency from the Tourism, Travel and Hospitality Training with the course code ‘SITHGAM022- Provide responsible gambling services’. This course is also known as RCG is a 1 day course delivered by BarMax in classroom (face to face) format on behalf Liquor & Gaming NSW (L&GNSW).

This unit of competency is the foundation for the mandatory Responsible Conduct of Gambling training for all new hoteliers, secretary managers and gaming-related staff in order to satisfy the requirements of the Liquor & Gaming Regulations of NSW.

There is no online format for the RCG course available anywhere in New South Wales.

Note: Due to an ESOS exemption students on a Student visa 500 are now eligible for enrolment in this course. (Click here for more info)

Dates & Times

Pre-requisites

There are no academic pre-requisites for this course.

To ensure learners have the best possible chance at completing and understanding the required knowledge and skills the RCG course has a combination of plain English, photos, videos and questions.

You are required to provide a Valid Photo ID comprising either;

a current NSW motor vehicle driver or rider’s licence or permit, or a licence or permit issued by another state or territory or under the law of another country;
a current NSW Photo Card;
a current proof of age card issued by a public authority of the Commonwealth or of another
state or territory; or
a valid and current Australian or foreign passport.

Need assistance? (Language, Literacy and Numeracy Skills)

If you believe you may require assistance to complete the RCG course due to your Language, Literacy and Numeracy skills please contact our offices on (02) 9211 4110 or email enquiries@barmax.com.au to discuss your training needs.

Can I work straight after completing my course?

No, Once you have completed your virtual class and deemed by your Barmax trainer to be competent, this will conclude the ‘virtual classroom’ aspect of your RCG course.

The second and final aspect of your RCG course is an online assessment conducted by Liquor and Gaming NSW. A link will be emailed to the student by Liquor and Gaming NSW at the conclusion of your Virtual classroom course to be completed in an online assessment platform.

We advise students to undertake this final online assessment as soon as possible after their training course in order to optimise their course content recollection. Upon completion, an Interim Certificate will be sent to the student allowing you to work legally in a gaming area on licensed premises.

Without an interim you cannot legally work in NSW in a gaming area. This certificate will enable you to work on licenced premises for 90 days. During this time you must obtain your Photo Competency Card or you wont be able to work after the 90 days are expired.

L&GNSW Online RCG Assessment and Interim certificate

After completion of the virtual classroom, all students must complete the RCG Online assessment as set by Liquor and Gaming NSW to legally work in NSW in a gaming area.

The L&GNSW online assessment has a total of 25 questions (single and multiple choice) allocated from a pool of questions of similar value. Students require 100% to pass and have unlimited attempts. No time restriction to complete, however students must pass to receive their interim certificate to work in the industry.

On completion, students will receive an automated email from L&GNSW with an RCG interim certificate attached along with instructions on how to obtain a RCG Competency card or add the RCG competency to an existing RSA card.

Service NSW will then verify your identity and a photo will be taken and added to your profile for processing. Cards can take 3-4 weeks to arrive hence the 90 day validity on the first page of the interim.

You can also download the Service NSW App onto your phone and setup your Digital ID (Valid for working) on your phone typically within 24 hours of visiting Service NSW.

The cost of the Photo Competency card is included in the course cost.

For more information about applying for the L&GNSW Photo Competency Card, Digital IDs please go to:

The cost of the card is $50 and is included in the course cost.

For more information about applying for the L&GNSW Photo Competency Card, Digital IDs please go to:

RCG Classroom Course

(Also available as an Online Virtual Classroom)

There is no online format for the RCG course available anywhere in New South Wales.

Note: Due to an ESOS exemption students on a Student visa 500 are now eligible for enrolment in this course. (Click here for more info)

Dates & Times

Pre-requisites

There are no academic pre-requisites for this course.

To ensure learners have the best possible chance at completing and understanding the required knowledge and skills the RCG course has a combination of plain English, photos, videos and questions.

You are required to provide a Valid Photo ID comprising either;

a current NSW motor vehicle driver or rider’s licence or permit, or a licence or permit issued by another state or territory or under the law of another country;
a current NSW Photo Card;
a current proof of age card issued by a public authority of the Commonwealth or of another
state or territory; or
a valid and current Australian or foreign passport.

Need assistance? (Language, Literacy and Numeracy Skills)

Can I work straight after completing my course?

No, Once you have completed and passed your course you will then be required to complete an RCG online assessment to obtain your interim certificate. Without an interim you cannot legally work in NSW in a gaming area. This certificate will enable you to work on licenced premises for 90 days. During this time you must get your Photo Competency Card or you wont be able to work after the 90 days are expired.

L&GNSW Online RCG Assessment and Interim certificate

After completion of the above all students must complete the RCG Online assessment as set by Liquor and Gaming NSW to legally work in NSW in a gaming area.

The online assessment has a total of 25 questions (single and multiple choice) allocated from a pool of questions of similar value. Students require 100% to pass and have unlimited attempts. System provides further learning opportunities through just-in-time feedback and the provision of unlimited attempts to address incorrect questions prior to moving on. No time restriction to complete, however students must pass to receive their interim certificate to work in the industry.

Service NSW will then verify your identity and a photo will be taken and added to your profile for processing. Cards take 3-4 weeks to arrive hence the 90 day validity on the first page of the interim.

You can also download the Service NSW App onto your phone and setup your Digital ID (Valid for working) on your phone typically within 24 hours of visiting Service NSW.

The cost of the card is $50 and is included in the course cost.

For more information about applying for the L&GNSW Photo Competency Card, Digital IDs please go to:

In the state of NSW there is no RCG Online course. You will have to complete a Classroom Course

Note: RCG can be packaged with RSA Online NSW

What will I learn?

The guidelines contained in this course aim to encourage a responsible, caring and professional approach to the Responsible Conduct of Gambling.Social responsibility is essential to minimise the harm associated with problem gambling and to foster venues where responsible conduct of gambling is not only employed but also accepted as best practise. The NSW Government’s harm minimisation approach in addressing liquor misuse and abuse has now been adapted for gambling abuses.This course aims to provide easy access to information including:

The Law.
Responsible and ethical promotion of gambling.
Strategies designed to ensure that gambling is conducted responsibly and that prevention strategies are in place to inform and educate gambling patrons at risk.
The benefits of adopting a responsible attitude to the conduct of gambling.
An ethical environment in which to socialise and work.
A change in focus from the promotion of gambling to the promotion of quality service facilities.
A reduction in the social problems associated with gambling abuse.

RCG Classroom Course locations in NSW

Weekly training of the RSA, RCG, Bar and Cocktail courses are conducted in the below locations;

Liverpool,
Gosford on the Central Coast,
Hamilton in Newcastle,
Wollongong,
and also regional areas.

Statements of Attainment

‘Statements of Attainment’ will be issued by 1-AAA Barmax Pty Ltd – provider number 41242. These may be used as an RCG for working on licenced premises in Queensland, South Australia and Western Australia.

RCG Student Course notes, Student Handbook and the Course Brochure

Please visit our downloads section on our website where you will find copies of the RCG course notes, Student Handbook, and Course Brochure. The Student Handbook contains the policies and procedures that are relevant to your course.

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