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RCG Virtual Classroom – Only $135

NEW RCG Virtual Classroom- Available NOW 

RCG Certificate – (SITHGAM001-Provide responsible gambling services)

RCG Virtual Classroom Benefits

By learning RCG via a virtual classroom you will be able to:

  • Learn in the comfort of your own home/work place.
  • Less stress without the hassle of traveling or parking
  • Interactive content makes completing the course easy
    The Responsible Conduct of Gambling (SITHGAM001- Provide responsible gambling services) otherwise known as RCG is a 1 day, trainer led course delivered via a reliable cloud platform for video and audio conferencing and concurrently working with our online Learning Management System to deliver a virtual classroom in the comfort of your home.

    This unit of competency is the foundation for the mandatory Responsible Conduct of Gambling training for all new hoteliers, secretary managers and gaming-related staff in order to satisfy the requirements of the Liquor & Gaming Regulations of NSW.

Note: BarMax Australia is approved by Liquor & Gaming NSW (L&GNSW) to deliver the NSW RCG Virtual Classroom Course

Barmax is not registered with CRICOS  and as such unable to conduct training & assessment for students on a student visa (subclass 500) thus are not eligible for enrolment. 

What will I learn?

The guidelines contained in this course aim to encourage a responsible, caring and professional approach to the Responsible Conduct of Gambling. Social responsibility is essential to minimise the harm associated with problem gambling and to foster venues where responsible conduct of gambling is not only employed but also accepted as best practise. The NSW Government’s harm minimisation approach in addressing liquor misuse and abuse has now been adapted for gambling abuses.This course aims to provide easy access to information including:

  • The Law.
  • Responsible and ethical promotion of gambling.
  • Strategies designed to ensure that gambling is conducted responsibly and that prevention strategies are in place to inform and educate gambling patrons at risk.
  • The benefits of adopting a responsible attitude to the conduct of gambling.
  • An ethical environment in which to socialise and work.
  • A change in focus from the promotion of gambling to the promotion of quality service facilities.
  • A reduction in the social problems associated with gambling abuse.


To ensure learners have the best possible chance at completing and understanding the required knowledge and skills the RRCG course has a combination of plain English, photos, videos and questions.

If you believe you may require assistance to complete the RCG course due to your Language, Literacy and Numeracy skills please contact our offices on 02 92114110 to discuss your training needs.

You must also have reliable and stable internset. See below for more information re Computer Equipment

Validating Student Identity using Webcam

During this course and in order to validate the identity of the student for whom the final certificate will be issued, Liquor & Gaming NSW require the provider to assure the identity of the student.

In order to satisfy this requirement, photographs will be taken periodically and randomly via your webcam and only whilst the student is logged in and completing a task within the course.

Before commencing each new task in the course, students may be prompted to ‘allow’ the use of their webcam/camera.

Can I work straight after completing my course?

Once you have completed and passed your course it will take between 24 and 48 hours for you to receive your ‘interim certificate’. This certificate will enable you to work on licenced premises for 90 days. During this time you must get your Photo Competency Card or you wont be able to work after the 90 days are expired.

How do I get my Photo Competency Card?

After completion of the course you will receive an Interim Certificate (2 page document ). The first page allows you to legally work for 90 days 1st page. The second page is valid for 5 years and contains a bar-code.

After receipt of your Interim Certificate, you must visit participating Service NSW outlets , present your interim (2nd page with bar-code) along with 100 points of ID.

Service NSW will then verify your identity and a photo will be taken and added to your profile for processing. Cards take 3-4 weeks to arrive hence the 90 day validity on the first page of the interim.

You can also download the Service NSW App onto your phone and setup your Digital ID (Valid for working) on your phone typically within 24 hours of visiting Service NSW.

The cost of the card is $86 and is included in the course cost.

For more information about applying for the L&GNSW Photo Competency Card, Digital IDs please go to:

FAQ’s Competency Card

Liquor & Gaming

Statements of Attainment

‘Statements of Attainment’ will be issued by Tertius Training Pty Ltd – provider number 41242. These may be used as an RSA for working on licenced premises in Queensland, South Australia and Western Australia.

Computer Equipment and Internet requirements

Students are required to have basic computer skills to access the on-line learning and assessment components of this course, as well as having access to a computer and reliable internet to support vidoe conferencing throughout the day.

Students will also need to have access to a webcam connected to your computer, or a laptop with a built in camera.

NB. It is NOT recommended that students attempt this course using a mobile phone as the keyboard provided with a computer offers options to ease problem solving within the quizzes and assessments where as a mobile phone does not offer this functionality.

    • Computer and internet access
    • Proficient in the use of a computer and the internet
    •  Access to a Webcam/smartphone camera with internet access.
System Requirements Minimum Specification
Operating System: Windows 8,9,10, MacOS 10.12: Sierra- 2016.
Processor: 1.86 GHz (minimum)
Memory: 256 MB memory minimum, 512 MB recommended
Browsers: Windows: Google Chrome 40 or later , IE9 or later , Firefox 40 or later

Mac: Safari 7 or later, Google Chrome 40 or later

Mobile: Safari in Apple iOS 7 and later , Google Chrome 40 or later, Firefox 40 or later in Android OS 4.1 and later

Internet Connection Minimum 512 kbps, recommended 1024 kbps connection
Screen Resolution 1024 x 768 1024 x 768
Colour depth: True Colour (16 bit) Colour depth: thousands of colours
Speakers Multimedia speakers or headphones
Platforms Desktop, Laptop, iPAD, Tablets, Smartphones (not recommended)

Need more information?

Call e-learning at BarMax on

  • 02 9211 4110 (option 1)

Alternatively send us an email to

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