Terms and Conditions
1-AAA Barmax Pty Ltd T/A BarMax Australia & 1-AAA Barmax
Working days – Mon to Friday, not including Saturday, Sunday or public holidays.
F2F – Face to Face (classroom) courses.
VC – Virtual Classroom courses
NC – Not competent
ID – Identification
ILGA – Independent Liquor and Gaming Authority
SOA – Statement of Attainment
T & C- terms and conditions
JP – Justice of the Peace
Promotions and special offers- From time to time special promotional offers will be offered and may modify these terms and conditions, in which case the special promotional offer terms and conditions will take precedence.
Bookings and Payments
1.1 Bookings may be made online or by phone.
1.2 Bookings for courses must be pre-paid to guarantee a position in the course.
1.3 Pre-paid bookings are confirmed bookings (provided they conform to our terms and conditions).
1.4 Students are free to attend any advertised course without prior booking but BarMax cannot guarantee their place in the course. The course cost will be $20 more than the advertised Pre-Paid rate for a single course.
1.5 Forms of pre-payment may be Credit/Debit Card
1.6 Visa/MasterCard are accepted for all payments.
1.7 No cheques in payment for a booking are accepted unless by prior arrangement and must be received in our P.O Box 909 , Broadway NSW 2007 a minimum of 5 working days before the course.
1.8 Facilities to receive cash payment are only available at the venue on the day of a scheduled course.
1.9 Should it be necessary to cancel or reschedule a course BarMax will make every effort to contact prospective attendees by phone, email and SMS but we take no responsibility if we cannot contact you.
Click here for course prices and fees: http://barmax.com.au/courses-and-prices/
2.1 All F2F or VC course(s) and Online courses (including gift certificates) must be completed within 30 days from receipt of funds. After which your entitlement for training becomes null and void and any login rights will be lost (see 2.2 for extension). A new enrolment and payment of full course fees will then apply.
2.2 ‘RSA Online’ students can purchase extensions of time (in multiples of 14 days).
2.3 From time to time special promotional offers will be offered and may modify the validity period, in which case the special promotional offer terms and conditions will take precedence.
Click here for course prices and fees: http://barmax.com.au/courses-and-prices/
3.1 Packages are purchased at a single price. (No part payments).
3.2 Purchase of any package provides entry into each of the BarMax courses specified in the package purchased. (See available packages on website.)
3.3 Packages must be completed within 30 days from receipt from receipt of funds.
4.1 BarMax does not offer refunds for courses once course fees are paid
4.2 Courses may be rescheduled or transferred to another person (see Re-scheduling and Transfers).
4.4 Valid Competency card holders -If student not yet started a course and is found to have a Valid competency card, course fees will be refunded less an administration fee 4.5 Valid Competency card holders – If student is found competent for a course and is subsequently found to have a valid competency card at time of starting course, BarMax will refund only the Government statutory charge for the NSW Competency Card to the student. (See L&GNSW schedule of fees)
4.6 If student is found to be on Student Visa 500, course fees will be refunded less an administration fee. Proof of visa required.
4.7 Students are entitled to a 24-hour cooling off period following payment of course fees. If a written request is received in our offices (email@example.com) within 24 hours of payment a full refund will apply.
Lateness and Non-Attendance – Face to Face (F2F) Courses
5.1 If the attendee fails to attend the course without providing 3 working days notice, a penalty will apply (see 5.4).
5.2 Any attendee who arrives at the course after the specified start time of a F2F course will be refused entry into the course. Additionally a penalty will apply (see 5.4). Refer to our web or your confirmation email for course start times.
5.3 Students are provided with breaks throughout the course. F2F students arriving late from the allocated break will be refused re-entry to that course and must arrange to re-sit the entire course. A penalty will apply (see 5.4).
5.4 In the event of 5.1, 5.2 or 5.3 above, BarMax will reschedule the attendee into the next available course (as agreed with BarMax) following receipt of a $50 rescheduling fee (see rescheduling below).
Re-Scheduling and Transfers
6.1 Rescheduling a F2F course is accepted without additional fees if the request for rescheduling is received at our booking office by 10:00 am, 3 working days prior to the course commencement.
6.2 Requests to reschedule F2F courses after 10:00 am within 3 working days prior to the course commencement will incur a $50 rescheduling fee. (see SCHEDULE 1 – FEES below)
6.3 Rescheduling of a F2F course will only be accepted after the rescheduling fee(s) has been received by BarMax. (see SCHEDULE 1 – FEES below)
6.4 Purchased F2F courses are transferable to another person(s) within 30 days of receipt of payment. BarMax must be notified of the name and contact details of the new attendee a minimum 24 hours prior to the course commencement.
6.5 Online courses may be transferred to a F2F course following receipt of a rescheduling fee (see SCHEDULE 1 – FEES below)
6.6 F2F courses may be transferred to an Online following receipt of a rescheduling fee (see schedule of fees below)
Failure to Complete
7.1 If the attendee is found ‘Not Competent’ (NC) at the conclusion of the training and assessment, then the student may reschedule for another available course at a cost of a $50 fee to be paid at the time of rescheduling. The student must re-sit the entire course.
7.2 Attendees who commence the training course but are unable to complete their training will be deemed NC and the conditions of point 7.1 above apply.
7.3 Students are provided with breaks throughout the course. F2F students arriving late from the allocated break will be refused re-entry to that course and will be deemed NC and must arrange to re-sit the entire course (subject to availability) at the cost of a $50 rescheduling fee.(See 5.4).
7.4 Online courses that have not been completed within 30 days from receipt of funds or found NC after three (3) attempts at the final online assessment, will be voided and will lose their login rights.
7.5 In the even a student wishes to continue their Online course after loss of access a new enrolment and payment of full course fees will apply (see also point 2.1)
8.1 A charge of $15 per replacement certificate (SOA and Interim) applies and will be forwarded to you via email. An additional fee of $10 per transaction applies if postage is requested.
8.2 RSA and RCG Liquor & Gaming ‘Interim Certificates’ are sent via email/post within 24 – 48hrs of course completion. These certificates are issued from the Liquor & Gaming licensing portal and delays can occur outside of BarMax’s control. If you have NOT received your interim via email (from NoReply@onegov.nsw.gov.au.) you will need to contact the Liquor & Gaming Competency Card team on 1300 024 720 (option1).
8.3 The office of Liquor & Gaming is responsible for the replacement of lost/stolen/damaged RSA /RCG Photo Competency Cards. Should you require a replacement you must contact Liquor & Gaming (not BarMax) on 1300 024 720 or visit their website for more information; https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/competency-cards
Cancellation of Course
9.1 BarMax reserves the right to cancel any courses without prior notice. However every reasonable endeavour is taken to notify our customers as soon as practical should unforeseen circumstances force the cancellation of a course. (see clause 1.9)
Refusal of Entry or Removal from Class at F2F Courses
10.1 All students must provide a current valid Photo ID to obtain entry to any of our courses (driver’s license, passport, Photo Card or Student Card)
10.2 BarMax reserves the right to refuse entry or request students to leave or be removed if in breach of our T & C. If a student is refused entry to, or removed from a class, the student may request to reschedule the course after a rescheduling fee of $50 has been received by BarMax.
10.3 Reasons for refusal of entry may include, but is not limited to;
• failure to provide current valid Photo ID
• failure to adhere to BarMax’s or venue’s dress requirement (see ‘Dress Requirements’ below).
• disturbing, causing discomfort, threatening the safety and security of/to other students, staff, patrons or the property of the provider or the venue.
• if the student is under the influence of alcohol or non prescription drugs
• if breaching the laws of the Commonwealth or State.
• if the student is found to breach age requirements for the course.
The provider is not liable for any loss which the student incurs as a result.
11.1 Where the student attends any venue such as a club or hotel, the dress requirements of that club or hotel are imposed upon the student. For example: this will normally prohibit the wearing of singlets, micro miniskirts, sandals or thongs, shirts with offensive writing, ripped/torn clothes.
11.2 We encourage the wearing of all black attire for the practical Bar skills course, but this is NOT a prerequisite.
11.3 All BarMax practical bar or cocktail courses require as a PREREQUISITE for entry the wearing of enclosed shoes. E.g. thongs and sandals are not permitted and entry will be refused (See 10.2).
12.1 All students attending an BarMax course must present on entry to each course current valid photo ID (driver’s license, passport, Photo Card or Student Card)
12.2 For bar and cocktail courses all students must be 18 years of age or older.
12.3 No interim certificate will be issued to an online student until the identity requirements of the course have been satisfied.
Further Student Information
13.1 Further student information can be found in the Student Handbook One Day courses and the Course information booklet freely available at any of our accredited courses. This can also be found in our ‘downloads’ section of our website, however the T&C for qualifications (not one day courses) may vary and in the event of a conflict these T&C will apply. The dispute procedure within the course ‘information booklet’ will always apply.
14.1 BarMax reserves the right to alter all T & C, course prices and administration fees without notice.
15.1 Plagiarism will not be tolerated. An automated plagiarism identification system has been incorporated into the final course assessment for online courses and will immediately flag to the assessor where plagiarism has been attempted. Where a student is found to have plagiarised or been assisted in developing the answers of the assessments they will be suspended immediately, and their login and access rights removed.
Communication with BarMax
Students who wish to contact BarMax regarding any issue may use the following forms of contact:
Phone: 02 9211 4110 Mon-Friday 9:00am to 5:00pm
Fax: 02 9211 4118 Mon-Friday 9:00am to 5:00pm
P.O. Box 909
Version 4.1 – March 2022
SCHEDULE 1 – FEES